Refund and Returns Policy 

We promise to ship our best-quality products to you in a safe, secure and reliable manner and to deal promptly with any defect or concern you may have regarding your order. If you do have any problems or queries, please let us know by e-mailing charles@polkadottery.co.uk.  We'll do our best to sort them out.

If your goods do not reach you in perfect condition, please contact us by e-mail.  We will arrange either to replace your goods or to refund the purchase price including any post and packing charge. We may ask you to return faulty goods to us and would ask that you take good care to pack them safely when doing so. Where goods are found to have been defective or damaged before delivery, we will refund or reimburse your costs in returning them to us.

Cancellations

If you change your mind about your order, please contact us by e-mail within seven working days of receipt. We will ask you to safely return the goods at your expense and we will then make a refund to you. Our refund may be reduced should the goods be returned part-used, incomplete or damaged.

Secure ordering

We put orders from our website through Paypal, one of the world's leading Internet payment services.  After making an order on our site, you will be taken to Paypal's  secure server to enter your credit card details... this information is then protected in transit over the Internet by SSL encryption. You may see a completed padlock or key in your browser when you are on the payment page.

Customer Privacy

Polkadottery does not sell or pass customer's e-mail addresses or other details to other parties nor do we bombard our customers with endless e-mails and leaflets. If you order from us, we may contact you about your order and we may, on occasion, e-mail or write to you with information about our products and special offers. If you would prefer not to receive any promotional material at all from us, please let us know by e mail.

Polkadottery Contact Details

Polkadottery Ltd, 35 Richmond Grove, Gomersal, West Yorkshire, BD19 4AG.

UK Telephone 07777 663653

Company registered in England No 7073836

VAT no. 980 3470 14

Copyright notice

All material on this website, including photographs and images (unless otherwise credited), HTML page design, software and the text and descriptions of our products is Copyright 2009 Polkadottery Ltd and may not be reproduced in whole or part by electronic means or in print without the prior written permission of the company.